Frequently Asked Questions

• When I view the reports, only my computers Internet traffic shows up. Why can't I see the Internet activity of other users?
  
  This problem occurs when EtherScout is connected to a switch, and not to a hub. A switch will not allow EtherScout to see all Internet traffic, and only your IP address can be monitored under this configuration.
  
  To overcome this problem, install EtherScout on:
  
  1. An Internet sharing PC which is running ICS or other software to share the Internet connection.
  2. Any PC which has only hubs, and no switches, between itself and your Internet gateway device.

• In the reports, what does the Duration column represent?
  
  The Duration column represents how long, in seconds, that a TCP socket was connected. For example, if the user downloaded a large file from a web server, the duration column would show how many seconds that file took to download. If the user opened a telnet session, the duration column would show how long the telnet session existed. When dealing with web sites, if a web page contains 10 images and each image takes 1 second to download, the Duration column would show a total of 10 seconds for that site.