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Desktop Scout 5.20 just released with dual monitor recording and improved support for Windows 7.
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Socket Error #10060

The technical message behind this error is:

A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

You should ensure that:

  • You have entered the correct IP address.
  • The Agent is not behind a network firewall which is blocking the connection.
  • The Agent is connected to the Internet.

Please Note: If the Agent is installed on Windows XP, you must make sure you have configured the built-in firewall to allow incoming connections on port 7250.